ITIL 4 Foundation - English and virtual

The ITIL 4 Foundation course is aimed at introducing participants  to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. The training covers the full syllabus of the Foundation module and prepares all the participants to take the ITIL v4 Foundation exam.  Furthermore, the certification provide the candidate with an understanding of the ITIL 4 service management framework and will explain them how it has evolved to adopt modern technologies and ways of working

Target Audience:

• Individuals at the start of their journey in Service Management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge.

Prerequisits
Experience in IT Service management is desirable but not mandatory.  The pre-reading material will be available before of the beginning of the course, participants are encouraged to study it before the beginning of the course.  A good knowledge of English is mandatory (the course and courseware is also available in French or Dutch but the on-line exam is developed in English)

Objectives:

• Understand the key concepts of Service Management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL Service Value System
• Understand the activities of the Service Value Chain, and how they interconnect
• Know the purpose and terms of the 15 ITIL practices
• Understand 7 ITIL practices