ITIL® (Version 5) Foundation English

The ITIL (Version 5) Foundation training provides a clear understanding of ITIL as a modern framework for managing digital products and services. Participants learn how organizations can successfully align themselves, improve collaboration, and systematically create value in a dynamic, AI-driven environment. 

The training demonstrates how ITIL (Version 5) enables the integration of products and services, places the digital experience at the center, and combines proven concepts with new requirements. It offers a practical introduction to the mindsets, principles, and interrelationships necessary to effectively plan, implement, and continuously develop digital products and services. 
 
The Foundation training is aimed at anyone who wants to build a shared understanding of modern product and service orientation and use ITIL as a guide for their own organization. 

The training concludes with the ITIL (Version 5) Foundation exam, a certification that both validates your knowledge and lays the foundation for further training in this field. 

Your ETC advantage? 

• Our Lead is actively involved in developing and translating the course content. 
• Our Lead is one of the first ten ITIL Masters worldwide. 
• All of our instructors not only explain the theory behind ITIL but also take the time to demonstrate its practical application using numerous examples. 
• In addition to the official syllabus, our courses cover additional content relevant to real-world practice.

ITIL®, PRINCE2®, PRINCE2® Agile, MSP® and MoR® are registered trademarks of AXELOS Limited, used with permission from AXELOS Limited. All rights reserved. 

 

• The Fundamentals of Service Management 
• The 4 Dimensions of Service Management 
• Key Concepts of Digital Product and Service Management 
• ITIL Product and Service Lifecycle 
• ITIL Value System 
• Identifying, Mapping, and Managing Value Streams 

The target audience for our ITIL Foundation training in IT Service Management includes:

• Individuals who wish to gain a basic understanding of the ITIL framework and learn more about how it can help improve the quality of IT service management within an organization.
• Individuals working for an organization that has already implemented and adapted ITIL or is planning to implement it.
• Individuals who want to understand the basic concepts and processes to optimize collaboration with IT departments or IT vendors.

In addition, the target audience includes:

• IT professionals
• Business managers
• Business process managers, and all employees of IT departments.

Prior knowledge of IT and IT service management is helpful but not required for our ITIL Foundation training.
The training is specifically designed to provide an introduction to the subject matter for both beginners and experienced professionals.