ITIL® 4 Foundation - English

In this ITIL 4 Foundation training course, you will learn how to utilise best practices in service management and implement the latest IT concepts. Important questions are answered, such as:

• How do we create added value for customers and IT?
• What role does IT play in the corporate strategy?
• How do we support the digital transformation?
• How do we combine service management with methods such as Lean, Agile and DevOps?

The training includes the ITIL 4 Foundation certification and forms the basis for further training.


What is your benefit of booking an ITIL training with us?

• Our lead trainer was and is actively involved in the development of ITIL 4.
• Our lead trainer is Austria‘s first ITIL 4 Managing Professional and one of the first ITIL Masters worlwide.
• All our trainers don‘t just present the theory of ITIL, but invest the time and effort to show you with a lot of examples from real live how practical application of ITIL runs successfully.
• In our courses you will learn a lot more than just the official syllabus, especially content that is useful for practical application.
• Our participants have a 100% exam pass rate.

ITIL®, PRINCE2®, PRINCE2® Agile, MSP® and MoR® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

• The basics of service management
• The four dimensions of service management
• The ITIL Service Value System
• The Guiding Principles
• The Service Value Chain
• ITIL Practices and their application in real live
• Continual Improvement as a service provider

The target groups for our ITIL 4 Foundation Plus training for IT Service Management are:

• People who want to have a basic understanding of the ITIL Framework and want to learn how the improvements in quality of Service Management can help an organisation.
• People who work for an organisation that has already introduced ITIL and customized it or are about to introduce it.
• People who want to learn and understand the vocabulary and the processes needed to work together with an IT department or IT suppliers.

Also:

• All IT professionals,
• Business managers and
• Responsible roles for business processes, as well as,
• All IT employees

For our ITIL 4 Foundation training it is useful but not needed to have an understanding of IT and/or IT service management.
The training has been set up so that it is interesting for both starters with no previous as well as experienced experts.