Citrix Virtual Apps and Desktops 7 Help Desk Support - CWS-115

  • Treuepunkte: 2000
  • Preis: 1,465.00
  • ETC-Seminar-ID: CWS-115
  • Sprache: Deutsch

Beschreibung

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately

Nach Abschluss dieses Seminars haben die Teilnehmer Wissen zu folgenden Themen:
  • How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

This course is currently based on Citrix Virtual Apps and Desktops 7 1912 LTSR components.

expand_more chevron_right Zielgruppe

Dieses Seminar richtet sich an:
Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

    expand_more chevron_right Vorkenntnisse

    Für dieses Seminar werden folgende Kenntnisse empfohlen:
    This course requires little to no previous experience with Citrix Virtual Apps and Desktops.

    expand_more chevron_right Detail-Inhalte

    Module 1: Fundamental Architecture for the Help Desk Role
    • Citrix Site Infrastructure and Deployment Models 
    • The Help Desk Role in the Fundamental Architecture
    • Problem Resolution Methodology
    • The Help Desk Role Goals

    Module 2: Citrix Director and its role in Help Desk Support
    • Citrix Director Role and Purpose
    • Access to Director for Help Desk Administrators
    • Common Director Monitoring Tasks
    • Common Help Desk Administrator Troubleshooting Tasks

    Module 3: Providing and Troubleshooting End User Access
    • End User Access Overview
    • Components in the Access and User Layers
    • Support End User Access

    Module 4: Citrix Workspace App
    • Workspace App Types
    • Deploying Citrix Workspace app
    • Pass though Authentication
    • Supporting Citrix Workspace App

    Module 5: App and Desktop Launch
    • FlexCast Architecture
    • User Sessions
    • App and Desktop Launch Process
    • Supporting the App and Desktop Launch Process

    Module 6: HDX Session - User Experience
    • User Profiles
    • HDX Technologies
    • Supporting User Sessions

    Module 7: Printing
    • Introduction to Printing
    • Printing Components Overview
    • Supporting Printing 
    • expand_more chevron_right event_available 22.03.-23.03.2021 22.03.2021 Seminarzeitentimer2 Tage2 T roomETC-Wien Als Live-Stream verfügbaronline_predictionLive-Stream
      • expand_more chevron_right ETC Live - Virtual Classroom 1,465.00
        • Virtual Training – aber live im Seminar
        • Keine Anfahrt ins Seminarzentrum notwendig
        • Seminarunterlagen, Teamwork, Labs 24/7
        • ETC>Live Support und Hotline
        • ETC-Services

         

      • expand_more chevron_right ETC Classroom - im Seminarzentrum 1,465.00
        • Ihr ILT Seminar (Instructor Led Training)
        • Seminarunterlagen, Teamwork, Labs
        • Verpflegung vorort in einem der  ETC Seminarzentren
        • Seminar-Services
    • expand_more chevron_right event_available 31.05.-01.06.2021 31.05.2021 Seminarzeitentimer2 Tage2 T roomETC-Wien Als Live-Stream verfügbaronline_predictionLive-Stream
      • expand_more chevron_right ETC Live - Virtual Classroom 1,465.00
        • Virtual Training – aber live im Seminar
        • Keine Anfahrt ins Seminarzentrum notwendig
        • Seminarunterlagen, Teamwork, Labs 24/7
        • ETC>Live Support und Hotline
        • ETC-Services

         

      • expand_more chevron_right ETC Classroom - im Seminarzentrum 1,465.00
        • Ihr ILT Seminar (Instructor Led Training)
        • Seminarunterlagen, Teamwork, Labs
        • Verpflegung vorort in einem der  ETC Seminarzentren
        • Seminar-Services
    • expand_more chevron_right event_available 13.09.-14.09.2021 13.09.2021 Seminarzeitentimer2 Tage2 T roomETC-Wien Als Live-Stream verfügbaronline_predictionLive-Stream
      • expand_more chevron_right ETC Live - Virtual Classroom 1,465.00
        • Virtual Training – aber live im Seminar
        • Keine Anfahrt ins Seminarzentrum notwendig
        • Seminarunterlagen, Teamwork, Labs 24/7
        • ETC>Live Support und Hotline
        • ETC-Services

         

      • expand_more chevron_right ETC Classroom - im Seminarzentrum 1,465.00
        • Ihr ILT Seminar (Instructor Led Training)
        • Seminarunterlagen, Teamwork, Labs
        • Verpflegung vorort in einem der  ETC Seminarzentren
        • Seminar-Services

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